Privacy

Cookies

What we might collect about you

We might collect certain types of personal data about you:

  • Identity Data: In the event of a purchase, we collect your first name and your last name.
  • Contact Data: In the event of a purchase, we collect your email address, your phone number and your billing address.
  • Financial Data: In the event of a purchase via credit card, we store your masked credit card number (last 4 digits) and your card's expiration month and year.
  • Transaction Data may include details about payments between us and other details of purchases made by you.
  • Technical Data may include your login data, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
  • Usage Data may include information about how you use our website, products and services.
  • Marketing & Communication Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data, but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site.

Sensitive Data

Sensitive Data We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

How we collect your personal data

We collect data about you through a variety of different methods.

Direct Interactions:

You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

  • order our products or services
  • create an account on our site
  • subscribe to our service or publications
  • request resources or marketing be sent to you
  • enter a competition, prize draw, promotion or survey; or
  • give us feedback.

Automated Technologies or Interactions

As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.

How we use your personal data

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us, whether a paid contract or digital delivery of a free product.
  • To give you access to our project management platform in order to complete a project you've ordered from us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

Purpose / Activity
Type of Data
Lawful basis for processing
To register you as a new customer
  1. Identity
  2. Contact
Performance of a contract with you
To process and deliver your order including:
  1. Manage payments, fees and charges
  2. Collect and recover money owed to us
  3. To give you access to our membership site, your courses and our forum
  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5. Marketing and Communications
  6. Technical
Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
  1. Usage
  2. Technical
Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you
  1. Identity
  2. Contact
  3. Profile
  4. Usage
  5. Technical
Necessary for our legitimate interests to develop our products/services and grow our business

Marketing communications

You will receive marketing communications from us if you have:

  • requested information from us or purchased goods or services from us; or
  • if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications or clicked a GDPR consent link in an email; and
  • in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us to stop sending you marketing messages at any time by clicking the ‘unsubscribe’ link at the bottom of newsletter emails.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions or our legal obligations for complying with business law.

Google Analytics

This website uses Google Analytics, a website analysis service by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies", text files that are stored on your computer to analyse your use of the website. The information generated by the cookie about your use of this website is usually sent to and stored at a Google server in the U.S.A.

You will find more information concerning the treatment of user data by Google Analytics in Google's Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=de

Browser Plugin

You may prevent the installation of cookies by adjusting the settings of your browser; however, if you do so, you may be unable to use all features of this website. Further, you may prevent the collection of data generated by cookies (including your IP address) and related to the use of these websites, as well as the processing of such data by Google, by downloading and installing the plug- in under the following link: http://tools.google.com/dlpage/gaoptout?hl=en

Objection to Data Collection

You may prevent the collection of data by Google Analytics by clicking the following link. In doing so, an Opt-Out-Cookie will be placed which prevents future data collection when visiting our website:Disable Google Analytics

IP-anonymisation

We use the function "Activate IP anonymisation". Through this, your IP address will be shortened in advance within the member states of the European Union or other contractual states of the Treaty on the European Economic Area. Only in exceptional cases, your complete IP address will be transmitted to a server in the U.S.A. and shortened there. Commissioned by the operators of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities for website operators and to provide other services related to website and internet activities. Google will not merge your IP address with any other data held by Google.

Google Analytics Remarketing

Our websites use the functions of Google Analytics Remarketing in connection with the cross-device functions of Google AdWords and Google DoubleClick. The provider of these technologies is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

This function enables a linking of commercial target groups compiled by Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. As such, customized, interest-targeted commercials adapted for display on a terminal device (e.g. cell phone) in accordance with your previous usage and browsing behaviour can be also displayed on another of your terminal devices (e.g. PC, tablet).

If you have given the appropriate permission, Google will link your web and app browser history with your Google account for this purpose. In this way, the same customized commercials will be displayed on any terminal device on which you are logged in to your Google account.

In order to support this function, Google Analytics collects Google-authenticated IDs of users, which are temporarily linked to our Google Analytics Data, to identify and to compile target groups for cross-device advertising.

You can permanently object to cross- device remarketing/targeting by deactivating customised commercials in your Google account by using the link below: https://www.google.com/settings/ads/onweb/

You will find further information and data protection regulations in Google's Privacy Policy under: http://www.google.com/policies/technologies/ads/

Facebook Pixel

In the realm of usage-based online advertising, we make use of the “Custom Audience pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook, which we will inform you of to the best of our knowledge. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes.

Only users who are over 13 years of age can give their consent to this. If you are younger, we advise you to ask your parents or legal guardians for advice.

Please click here if you would like to withdraw your consent.

Mixpanel

We use technologies from Mixpanel, Inc. ("Mixpanel") on our website to perform statistical evaluations. This allows us to improve and optimize product features and make their designs more appealing.

For our website, Mixpanel uses Cookies to detect your browser type, operating system, language settings, the search criteria that you enter and your IP address. Mixpanel then sends this data to a Mixpanel server in the USA. Mixpanel anonymizes your IP address and only the anonymized IP address is sent to us, ensuring that your privacy remains protected. If you do not want to consent to such data collection, please see our instructions for disabling Cookies in the website-related section below. Furthermore, you can opt out of Mixpanel collecting and storing such data at any time by following the instructions in the link below:

Opt out here

More information about Mixpanel and its privacy policy can be found here.

SSL Encryption

For security reasons, and to protect the transmission of confidential data, such as enquiries you send to us as the provider, this website uses an SSL encryption. You can recognise an encrypted connection by the change in the address line of the browser from "http://" to "https://" and by the lock- symbol in your browser address line.

When the SSL encryption is activated, the data you have transmitted to us cannot be accessed by third parties.

Transmission of data on contract conclusion for services and digital contents

We transmit personal data to third parties only if it is necessary to fulfill the contract, e.g transmitting data to the commissioned credit institution in charge of the payment.

Stripe & PayPal

At Black Horn Software we use Stripe and PayPal for processing your payements.

Black Horn Software does not store credit card details and instead relies on Stripe and PayPal for this.

  • Credit card payments are handled by Stripe Payments Europe, Ltd (“Stripe”). The collection and processing by these providers of your credit or debit card details and other personal data are governed by their respective terms and conditions. See https://stripe.com/de/privacy for more information. Stripe may from time to time provide us with information regarding the credits and debits made to your card in order to enable us to reconcile our accounts.
  • Payment by PayPal is handled by PayPal (Europe) S.à r.l. & Cie, S.C.A., 5th floor, 22–24 Boulevard Royal, L-2449 Luxembourg. Additional information about Paypal’s privacy policy is available in Paypal’s Privacy Policy.

Black Horn Software does not store your billing address details to generate invoices. Invoices are generated by Quaderno.io (Recrea Systems, S.L.U.) NIF B35635648 Fernando Guanarteme 111 C.P. 35010 Las Palmas (Spain).

There is no further transmission of data to third parties unless you have given your explicit permission. There is no transmission of data to third parties for commercial purposes.

CleverReach

Der Versand unserer E-Mail-Newsletter erfolgt über den technischen Dienstleister CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede („CleverReach“), an die wir Ihre bei der Newsletteranmeldung bereitgestellten Daten weitergeben. Diese Weitergabe erfolgt gemäß Art. 6 Abs. 1 lit. f DSGVO und dient unserem berechtigten Interesse an der Verwendung eines werbewirksamen, sicheren und nutzerfreundlichen Newslettersystems. Die von Ihnen zwecks Newsletterbezugs eingegebenen Daten (z.B. E-Mail-Adresse) werden auf den Servern von CleverReach in Deutschland bzw. Irland gespeichert.

CleverReach verwendet diese Informationen zum Versand und zur statistischen Auswertung der Newsletter in unserem Auftrag. Für die Auswertung beinhalten die versendeten E-Mails sog. Web-Beacons bzw. Trackings-Pixel, die Ein-Pixel-Bilddateien darstellen, die auf unserer Website gespeichert sind. So kann festgestellt werden, ob eine Newsletter-Nachricht geöffnet und welche Links ggf. angeklickt wurden. Mit Hilfe des sog. Conversion-Trackings kann außerdem analysiert werden, ob nach Anklicken des Links im Newsletter eine vorab definierte Aktion erfolgt ist. Außerdem werden technische Informationen erfasst (z.B. Zeitpunkt des Abrufs, IP-Adresse, Browsertyp und Betriebssystem). Die Daten werden ausschließlich pseudonymisiert erhoben und werden nicht mir Ihren weiteren persönlichen Daten verknüpft, eine direkte Personenbeziehbarkeit wird ausgeschlossen. Diese Daten dienen ausschließlich der statistischen Analyse von Newsletterkampagnen. Die Ergebnisse dieser Analysen können genutzt werden, um künftige Newsletter besser an die Interessen der Empfänger anzupassen.

Wenn Sie der Datenanalyse zu statistischen Auswertungszwecken widersprechen möchten, müssen Sie den Newsletterbezug abbestellen.

Wir haben mit CleverReach einen Auftragsverarbeitungsvertrag abgeschlossen, in welchem wir die CleverReach verpflichten, die Daten unserer Kunden zu schützen und sie nicht an Dritte weiterzugeben.

Weitere Informationen zur Datenanalyse von CleverReach können Sie hier nachlesen:https://www.cleverreach.com/de/funktionen/reporting-und-tracking/

Encrypted payment transaction on this website

Payment transactions via common methods of payment (Visa/Mastercard, direct debit) take place exclusively via an encrypted SSL connection. You can recognize an encrypted connection by the change in the browser line from "http://" to "https://" and the lock-symbol in your browser line.

In using encrypted communication, any bank details, which you submit to us, cannot be read by third parties.

Objection to commercial mails

Providers are obligated to publish contact information in the Legal Notice/Impressum. The use of such contact information by third parties for the purpose of distributing unsolicited advertisements or other commercial information is prohibited. The operators of this website reserve the right to take legal measures against senders of unsolicited commercial information, e.g. spam emails etc.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Right to withdraw consent.

Standort

Wattstraße 11
13355 Berlin
🇩🇪 Deutschland

© 2013 - 2020 Black Horne Software. Alle Rechte Vorbehalten.

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